Dental Patient Services Office Manager
Quick Apply Full-time 4 hours ago Full Job Description Patient Service Manager is responsible for day-to-day supervision and coaching of the team.
Main duties include coordinating workflow of the department, maintaining staff scheduling, monitoring in-bound calls and written customer commination for quality assurance, helping staff to recognize the opportunities to assist customers with their ongoing needs, and assisting all locations of our Pediatric Dental offices.
An excellent assistant manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
As a assistant manager, you must also have excellent customer service and communication skill WORKING CONDITIONS/PHYSICAL REQUIREMENTS Sitting, standing, and walking for long periods.
Moderate noise levels Hand dexterity and typing skills to work with standard software programs provided.
Good mathematical aptitude in order to prepare and interpret financial and productivity reports.
Excellent interpersonal skills to communicate and lead a team effectively.
Near Vision - the ability to see details at close range (within a few feet) as required for computer software programs and the observation of subordinates' work quality.
Excellent communication skills - Talking and writing to others to convey information effectively.
Organizational Skills--the ability to create systems and order, break large goals down into achievable tasks Stress Management--the ability to maintain productivity and professionalism in fast-paced environment and stressful situations.
Good reading comprehension--understanding written sentences and paragraphs in work related documents.
RESPONSIBILITIES.
Management of Personnel Resources:
Hire, motivate, develop, and direct people as they work, identifying the best people for the job, and issuing discipline and termination when necessary.
Plan for staffing needs and develop employee retention and engagement.
Maintain professional work environment.
On board new employees, conduct orientation sessions, relay the vision of the practice, and arrange on-the-job training for new hires.
Analyze training needs to develop new training programs or modify and improve existing programs; Conduct or arrange for ongoing training and CE classes for staff members.
Monitors patient flow and staff allocation to meet patient needs, maximize doctor's time.
Coordinate absences and time off requests.
Observe and evaluate workers' performance and appearance to ensure quality service and compliance with policies.
Issue corrective coaching, oral and written, as appropriate to communicate practice standards and protect the practice from liability.
Act as liaison between staff and owners in development of policy and communication among the team.
Consult with HR Support and Payroll Services as needed to ensure compliant HR practices.
Schedule and lead any department meetings.
Keep accurate personnel records in compliance with applicable law, and as needed to protect practice interests.
Represent the practice in responding to government agencies.
.
Management of Operations:
Directing the operation of the practice and its efficient functioning.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Acquire, distribute and store supplies, or supervise another to do so.
Monitor the facilities to ensure that it remains safe, secure, and well-maintained.
Oversees billing and collection processes.
Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
Supervises patient recordkeeping and HIPAA compliance.
Oversees systems for patient retention, follow-ups, and new patient acquisition.
Ensures optimal patient care, monitors patient satisfaction and resolves complaints.
Leadership and Professionalism:
Represent the practice in a professional, pleasant, and cooperative manner.
Contributes to the development of the practice's mission and strategic vision.
Acts as main point of contact for community outreach efforts.
Maintains regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
Must be able to comfortably and efficiently handle multiple deadlines and task assignments for self and subordinates.
Must be able to work both independently and cooperatively in team settings.
Time Management--excels at directing own time and the time of others.
Active Listening--giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Leadership and Guidance--ability to lead effectively Judgment and Decision Making--able to evaluate the relative costs and benefits of potential actions and decisions within purview and to choose the most appropriate one.
Responds creatively and constructively with solutions to problems.
Maintains the highest level of confidentiality and adherence to HIPAA standards.
Flexibility and willingness to perform duties of others in their absence.
Occasional travel, by car or plane, required in order to participate in continuing education or seminars.
QUALIFICATIONS Minimum two years of experience in a medical or dental office setting.
Preferred 3-5 years of managerial experience in medical or dental office setting.
Knowledge of billing codes and understanding of insurance plans a plus.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Lytle, TX 78052:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Management:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Main duties include coordinating workflow of the department, maintaining staff scheduling, monitoring in-bound calls and written customer commination for quality assurance, helping staff to recognize the opportunities to assist customers with their ongoing needs, and assisting all locations of our Pediatric Dental offices.
An excellent assistant manager must be an organized, reliable and results-driven professional.
They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.
As a assistant manager, you must also have excellent customer service and communication skill WORKING CONDITIONS/PHYSICAL REQUIREMENTS Sitting, standing, and walking for long periods.
Moderate noise levels Hand dexterity and typing skills to work with standard software programs provided.
Good mathematical aptitude in order to prepare and interpret financial and productivity reports.
Excellent interpersonal skills to communicate and lead a team effectively.
Near Vision - the ability to see details at close range (within a few feet) as required for computer software programs and the observation of subordinates' work quality.
Excellent communication skills - Talking and writing to others to convey information effectively.
Organizational Skills--the ability to create systems and order, break large goals down into achievable tasks Stress Management--the ability to maintain productivity and professionalism in fast-paced environment and stressful situations.
Good reading comprehension--understanding written sentences and paragraphs in work related documents.
RESPONSIBILITIES.
Management of Personnel Resources:
Hire, motivate, develop, and direct people as they work, identifying the best people for the job, and issuing discipline and termination when necessary.
Plan for staffing needs and develop employee retention and engagement.
Maintain professional work environment.
On board new employees, conduct orientation sessions, relay the vision of the practice, and arrange on-the-job training for new hires.
Analyze training needs to develop new training programs or modify and improve existing programs; Conduct or arrange for ongoing training and CE classes for staff members.
Monitors patient flow and staff allocation to meet patient needs, maximize doctor's time.
Coordinate absences and time off requests.
Observe and evaluate workers' performance and appearance to ensure quality service and compliance with policies.
Issue corrective coaching, oral and written, as appropriate to communicate practice standards and protect the practice from liability.
Act as liaison between staff and owners in development of policy and communication among the team.
Consult with HR Support and Payroll Services as needed to ensure compliant HR practices.
Schedule and lead any department meetings.
Keep accurate personnel records in compliance with applicable law, and as needed to protect practice interests.
Represent the practice in responding to government agencies.
.
Management of Operations:
Directing the operation of the practice and its efficient functioning.
Prepare, monitor, and track operational reports and key vitals of the company to ensure accuracy and efficiency.
Acquire, distribute and store supplies, or supervise another to do so.
Monitor the facilities to ensure that it remains safe, secure, and well-maintained.
Oversees billing and collection processes.
Inspect work areas and operating equipment to ensure conformance to established standards in areas such as cleanliness and maintenance.
Supervises patient recordkeeping and HIPAA compliance.
Oversees systems for patient retention, follow-ups, and new patient acquisition.
Ensures optimal patient care, monitors patient satisfaction and resolves complaints.
Leadership and Professionalism:
Represent the practice in a professional, pleasant, and cooperative manner.
Contributes to the development of the practice's mission and strategic vision.
Acts as main point of contact for community outreach efforts.
Maintains regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
Must be able to comfortably and efficiently handle multiple deadlines and task assignments for self and subordinates.
Must be able to work both independently and cooperatively in team settings.
Time Management--excels at directing own time and the time of others.
Active Listening--giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Leadership and Guidance--ability to lead effectively Judgment and Decision Making--able to evaluate the relative costs and benefits of potential actions and decisions within purview and to choose the most appropriate one.
Responds creatively and constructively with solutions to problems.
Maintains the highest level of confidentiality and adherence to HIPAA standards.
Flexibility and willingness to perform duties of others in their absence.
Occasional travel, by car or plane, required in order to participate in continuing education or seminars.
QUALIFICATIONS Minimum two years of experience in a medical or dental office setting.
Preferred 3-5 years of managerial experience in medical or dental office setting.
Knowledge of billing codes and understanding of insurance plans a plus.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Lytle, TX 78052:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Management:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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