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Lytle - Customer Service Rep - Drug Store

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Representative, you will be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that makes H-E-B The Greatest Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to work hard to make sure People come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We are looking for:
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
What is the work?
Stocking:
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs the duties of Customer Service Assistant as needed
Customer Service:
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales:
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation:
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities:
Cosmetics:
Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise:
Prepares tags and signs as needed
Grocery:
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed
Service / Central Checkout:
Directs the traffic flow of customers through check-out lanes
Manages efficient break and lunch schedules for Service Partners
Approves and reviews financial transactions (override capabilities)
Texas Backyard:
Knowledge of agriculture
Certified or working on certification as a Master Gardner
Entertainment:
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games
What is your background?
Must be 18 years of age
High school diploma (or equivalent)
Company Orientation
Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Representative?
Good customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Perform the following, based on your Department
Cosmetics:
Constantly reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motormovements
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
Drugstore / General Merchandise:
Constantly reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
Grocery:
Constantly reach at waist, pivot, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists
Frequently be exposed to cold conditions
Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist
Occasionally be exposed to loud noise, and wet conditions
Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs
Service / Central Checkout:
Constantly reach at waist, pivot, grasp, pinch
Frequently stand, walk, reach at shoulders, reach at knee, reach at floor, bend, stoop, squat, crouch, perform fine motor movements, cervical flexion
Occasionally sit, reach at overhead, kneel, crawl, climb stairs, climb ladders, twist, push / pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 55 lbs, and manage in excess of 100 lbs
Texas Backyard:
Constantly walk, reach at waist, reach at knee, reach at floor, squat, crouch, pivot, grasp
Frequently stand, reach at shoulder, stoop, kneel, pinch, cervical flexion
Occasionally reach at overhead, bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 65 lbs, and manage in excess of 105 lbs
Healthy Living:
Constantly stand, reach at shoulder, reach at waist, pivot, grasp, pinch
Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion
Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements
Occasionally be exposed to cold, loud noise, and wet conditions
Must be able to lift 50 lbs, and manage in excess of 50 lbs
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is the responsibility of each individual Partner to never lift beyond his or her own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
05-2014

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